Terms of Service

1. Who these terms are between

These terms are an agreement between Butler Connect AI LLC, a Colorado limited liability company ("we", "us"), and the business buying our services ("you"). By engaging us or paying an invoice, you agree to them.

2. What we provide

Our standard monthly service includes:

• A website built for your business, hosted and maintained by us.
• Missed-call text-back on a tracking number we provide, which forwards to your existing phone. Your own number stays with your current carrier and is not transferred to us.
• Automated follow-up to inquiries submitted through your website.
• Initial setup of your Google Business Profile, including the tracking number and the link used for review requests.
• Automated Google review requests to your customers.
• An AI that answers when your customers write back by text or through your website's chat box. It tells them once, the first time it replies to someone new, that they are talking with an AI.
• A chat box on your website, answered by that same AI.
• Access to a mobile app that brings calls, messages, inquiries and reviews together.
• Ongoing changes and updates to your site, within reason.

Additional services — database reactivation, referral campaigns, ongoing Google Business Profile management, and paid advertising management — are quoted separately and are not included in the monthly fee.

"Within reason" means the ordinary run of content changes, new photos, price updates, added service pages and similar. Rebuilding the site to a fundamentally different design, or work outside the scope above, we will quote for before starting.

When text messaging switches on. Business text messaging has to be registered with the phone carriers before it can be used, and that registration usually takes one to three weeks from the day we file it. It is outside our control. Your website and your Google Business Profile are working in the first week. Missed-call text-back, text follow-up, text review requests and the AI reply begin working when the registration clears, and we will tell you the day it does.

3. Fees and billing

• The standard service is $297 per month unless we have agreed something different with you in writing.
• There is no setup fee and no minimum contract term.
• Billing is monthly in advance, starting when your site goes live.
• Fees do not include advertising spend paid to Google, Meta or any other platform. That is billed to you directly by them.
• If a payment fails we will tell you. If it remains unpaid for 14 days we may suspend the service.
• We may change our prices with at least 30 days' notice. You can cancel before a change takes effect.

4. What we need from you

• Accurate information about your business. Your answers become your website content — we do not invent claims about you, and we rely on what you tell us being true.
• Any license or insurance details you want displayed must be current and correct.
• The right to use any photos, logos or text you give us.
• Reasonable responsiveness when we need something from you to do the work.
• That you will not use the messaging tools we provide to send unsolicited bulk messages. See section 5 — this one matters more than it looks.

5. Messaging and consent

Our SMS program

Butler Connect AI LLC sends text messages to people who have given us explicit consent, using the two separate, optional checkboxes on the contact form at butlerconnectai.com, or by texting us first, or by asking us to text them during a phone call. The two consents are collected separately and we never treat one as the other:

• Transactional messages — replies to your inquiry, your website demo, confirmations for scheduled calls, and updates on work in progress.
• Marketing messages — sent only to people who ticked the marketing box, about other services we offer such as advertising and search optimization.

Message frequency varies depending on the conversation. Message and data rates may apply — those are charged by your mobile carrier, not by us. Reply STOP to any message to unsubscribe, or HELP for help. We action STOP requests immediately. Consent to receive text messages is never a condition of purchase, and you can work with us entirely by phone and email instead.

You must be 18 or over to consent to receive text messages from us. We do not knowingly send messages to anyone under 18.

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on networks we do not control.

For help with messaging, or to be removed by hand, call (720) 547-8211 or email admin@butlerconnectai.com. Our Privacy Policy explains what we collect and states that no mobile information is shared with third parties or affiliates for marketing purposes.

Messages you send to your own customers

You agree not to use the service to send unsolicited marketing texts, to message people who have opted out, or to upload contact lists that did not consent to be messaged. We will action opt-out requests (STOP) automatically and you must not attempt to circumvent them.

We may suspend messaging immediately, without notice, if we reasonably believe it is being used this way. You are responsible for the content of messages sent from your account.

6. Who owns what

• Your content is yours. Your business name, logo, photos, text and customer data remain your property. You grant us permission to use them to provide the service.
• Your customer data is yours. We process it on your behalf and do not use it for our own marketing or share it with other clients.
• Our templates and systems are ours. The underlying page templates, automation configurations and tooling remain our property and are licensed to you for use while you are a paying client, not transferred.
• We may show your site as an example of our work unless you ask us not to.

7. Cancelling, and what happens to your site and your number

You can cancel at any time by telling us in writing, including by email. Cancellation takes effect at the end of the month you have already paid for. We do not refund part months.

What you can take with you, on request within 30 days of cancelling:

• An export of your contacts and conversation history.
• The text content of your site and any images you supplied.
• Your domain name, if you own it, transferred to wherever you want it.

We will help with a reasonable handover. What we cannot transfer is the platform configuration itself, which is licensed to us and not ours to give away.

We may end the agreement with 30 days' notice, or immediately if you breach section 5 or use the service unlawfully.

Your phone number and your Google listing

The tracking number we provide is ours. It stays with us when you leave and it is not something we can transfer to you. Your own business number was never ours to begin with — it stayed with your carrier the entire time, exactly as section 2 says.

What matters at the exit is your Google Business Profile. While you are a client, our tracking number sits in its primary slot and your own number sits behind it.

That order does not change and it does not depend on how the parting goes. We are not going to leave your listing pointing at a dead line, and we are not going to hold a phone number to keep you as a client. Calls and messages that came through the tracking number are part of the conversation history you can export above.

8. Results

We will build you a fast, well-made site and set up the systems properly. We cannot and do not guarantee a specific search ranking, a number of leads, a volume of calls, or any particular revenue outcome. Anyone who does guarantee those things is guessing. What we commit to is the work, done properly and maintained.

9. Third-party services

Our service depends on platforms we do not control, including our CRM and messaging provider, hosting providers, Google, and mobile carriers. Outages, policy changes or account actions taken by those providers can affect the service. We will work to resolve them promptly but we are not liable for them.

10. Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided "as is" without further warranties.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to this agreement is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost business, or indirect or consequential losses.

Nothing in these terms limits liability for fraud, or for anything else that cannot be limited by law.

11. Governing law

These terms are governed by the laws of the State of Colorado, and the courts of Colorado have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest continues to apply.

We may update these terms. If we make a material change we will give you at least 30 days' notice, and you can cancel before it takes effect.

12. Contact