Privacy Policy

Butler Connect AI LLC ("Butler Connect AI", "we", "us") builds websites and customer follow-up systems for local businesses. This policy explains what personal information we collect, why we collect it, and what you can do about it. It applies to butlerconnectai.com and to the services we provide to our clients.

1. What we collect

Information you give us

When you fill in a form on this site, call us, or email us, we collect what you provide — typically your name, business name, phone number, email address, your trade, and anything you write in a message field. If you become a client, we also collect the business information you supply during onboarding so we can build your website.

Information about businesses we contact

We identify businesses that may benefit from our services using publicly available business listings, primarily the Google Places API. This is business contact information — company name, business phone number, business address, category and public rating — not personal information about private individuals. If you are a business owner and would prefer we did not hold your business listing, email us and we will delete it.

Cookies, tracking and information collected automatically

Our website is deliberately lightweight. We do not use advertising trackers, third-party analytics scripts, cross-site cookies, or advertising pixels on this site, and we do not sell or share browsing information. We do not use cookies to profile you or to follow you across other websites.

Our hosting provider records standard server request logs, which may include IP address, browser type and the page requested. These are used to keep the site running and secure, and are not linked to your SMS consent or used for marketing. Because we set no tracking cookies, there is no cookie banner to accept or reject — there is nothing to opt out of.

2. How we use it

• To respond to your inquiry and prepare a demo of your website.
• To provide, maintain and support the services you have bought from us.
• To send you service messages about your account, your site, or a job in progress.
• To send you SMS messages, but only if you have separately agreed to that — see below.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it to build advertising profiles.

3. SMS and text messaging

How you opt in

We only send SMS messages to people who have asked for them. There are three ways that happens, and all three are a deliberate action you take:

• The form on this website. There are two separate, unticked checkboxes, and you can tick either, both, or neither:
  • The first reads: "I consent to receive transactional messages from Butler Connect AI LLC at the phone number provided — replies to my inquiry, my demo, call confirmations and updates on work in progress."
  • The second reads: "I consent to receive marketing and promotional messages from Butler Connect AI LLC at the phone number provided."
  We keep these separate on purpose. Agreeing to hear back about your own inquiry is not the same as agreeing to marketing, so we never treat one as the other. Neither is ever pre-ticked, and the form works perfectly well if you leave both alone.
• You text us first. If you reply to us or start a conversation by text, we take that as consent to reply by text about that conversation.
• You tell us on a call. If you ask us to text you during a phone conversation, we will note that consent against your record.

Consent to receive text messages is never a condition of buying anything from us. You can work with us entirely by phone and email if you prefer.

What we send

Transactional messages relate to your inquiry, your demo, your account, a scheduled call, or a job in progress. Marketing messages — sent only if you ticked the second box — tell you about other services we offer, such as advertising or search optimization. Message frequency varies depending on the conversation. Message and data rates may apply — those are charged by your mobile carrier, not by us.

How you stop

Reply STOP to any message and we will stop texting that number. Reply HELP for help, or contact us using the details at the bottom of this page. Carriers are not liable for delayed or undelivered messages.

4. Who we share it with

We share information only with the service providers we need in order to run the business, and only to the extent required. These currently include our customer messaging and CRM platform, our website hosting provider, our database provider, and our payment processor. Each processes information on our instructions.

We may also disclose information where we are legally required to, or to protect our rights or someone's safety. We do not sell personal information, and we do not share mobile numbers or SMS consent with anyone for their own marketing.

5. How long we keep it

We keep inquiry information for as long as needed to respond and for a reasonable period afterwards. Client information is kept for the life of the engagement and then for as long as our legal and tax obligations require. You can ask us to delete information sooner and we will, unless we are required to keep it.

6. Your choices and rights

You can ask us to show you what we hold about you, correct it, or delete it. You can opt out of SMS at any time by replying STOP, and out of email by replying and telling us. Depending on where you live you may have additional rights under state privacy law, including in Colorado. Email us and we will handle it — we are a small company and there is no process to navigate.

7. Security

We use reputable providers, restrict access to information to those who need it, and do not keep payment card details ourselves — those are handled by our payment processor. No system is perfectly secure, and we will tell you promptly if something happens that affects you.

8. Information belonging to our clients' customers

When we run websites and follow-up systems for a client, that client's customers may give information through forms or messages. That information belongs to our client. We process it on their behalf, we do not use it for our own marketing, and we do not share it with other clients. If you are a customer of one of our clients and want your information removed, contact that business directly, or contact us and we will pass it on.

9. Children

Our services are for businesses. We do not knowingly collect information from anyone under 16. If you believe we have, tell us and we will delete it.

10. Changes to this policy

If we change this policy we will update the effective date at the top. Material changes affecting how we use your information will be communicated directly where we can.

11. How to contact us